Lundhs is a pure quarry operator, and the focus is on quarrying in the most modern, efficient and environmental friendly way as possible. We do our utmost to make a careful inspection of each and every block, but sometimes it can happen that due to poor weather condition, difficult sunlight or snow and ice, some blocks passes the quality control without the defect being discovered.
In case of this situation, the following conditions applies:

In the event the customer has complaints on received material, any reclamation must include photos of the block in question together with a claim report (link til claim report). The block must be kept available for inspection, until the reclamation is settled.

The customer must execute any complaints as soon as possible after he has discovered the defect.

Complaints on block older than 2 years from the date of invoice will not be accepted.

Compensation will only be given from the FOB value according to the invoice.

The seller has no responsibility for consequential damages.

Reclamation will not be accepted on 2^nd and 3^rd choice blocks.